Pharmacy Information
Pharmacy Information


Many Humana members take multiple medications prescribed by more than one doctor. Having multiple prescribers increases the risks of drug-to-drug interactions and potential side effects. RxMentor provides eligible members with face-to-face and telephone consultations with a pharmacist. The goal of this program is to optimize therapeutic outcomes by focusing on safety, lower-cost alternatives, adherence and health literacy.


  • Gain a better understanding of their medications
  • Benefit from one-on-one time with a pharmacist
  • Receive recommendations for treatment alternatives, if applicable

Physicians are notified by fax about the results of consultations if the member consents to the notification and agrees to a change in medication therapy recommended by the pharmacist. The physician fax will outline the consulting pharmacist's recommendations and ask the doctor to consider making the recommended changes, if medically appropriate.

Who is eligible for the program?

Members who meet predetermined eligibility requirements or are referred from other Humana clinical programs may qualify for the RxMentor program. Once a Humana member becomes eligible for RxMentor, the member will receive a call offering him/her the opportunity to schedule a phone consultation with a Humana-employed pharmacist. Some members will receive an offer for a face-to-face consultation at a local pharmacy. During either of these one-on-one consultations, the pharmacist will discuss the member's medications and explore cost-savings opportunities. Members may receive up to five consultations a year, depending on whether follow-up consultations are necessary.

Consultations may include the following topics:

  • Medication adherence
  • Safety (possible adverse reactions from taking multiple medications together, potential drug-to-drug interactions, etc.)
  • Drug information and health literacy
  • Gaps in medication therapies
  • Possible medication alternatives
Pharmacy Information

Clinical resources

Drug utilization reviews and resources – An overview of Humana's communications with providers around members’ drug utilization

Medical and pharmacy coverage policies – Humana's evaluation and coverage of medical procedures, devices and medications.