Customer Service Information

Provider Feedback

Dear Provider, please let us know how we are doing, By giving us your feedback to better serve you and help us improve our experience. Send us your feedback or comments by clicking on the following link.
 
 

Contact us

If you have any service situation, please contact us at any of the following numbers:

Medicare members
Phone: 1-866-773-5959
Monday to Friday: 8 a.m. to 8 p.m.
Saturday: 7 a.m. to 7 p.m.
Commercial members
Phone: 1-800-314-3121
Monday to Friday: 8 a.m. to 6 p.m.
Saturday: 7 a.m. to 1 p.m.
Providers
Phone: 1-800-611-1474
Monday to Friday: 7 a.m. to 6:30 p.m.
Saturday: 7 a.m. to 1 p.m.
Pharmacy Assistance
Phone: 1-800-256-3316
Monday to Friday: 8 a.m. to 8 p.m.
Saturday: 7 a.m. to 6 p.m.

 

For more information about our products:


Medicare
Phone: 1-866-773-5959
Monday to Friday: 8 a.m. to 8 p.m.

Commercial
Phone: 1-800-314-3121
Monday to Friday: 8 a.m. to 6 p.m.
Saturday: 7 a.m. to 1 p.m.

 

Or, you can visit us in our offices:

  • Main Office:

    • San Juan 383 Ave. F.D. Roosevelt San Juan, PR 00918 Phone: 1-787-282-7900

  • Regional Offices:

    • Barceloneta Caribbean Cinemas Building
      Office #10       Barceloneta, P.R. 00617 Phone: 1-787-282-7900
    • Caguas Villa Blanca Shopping Center
      Local #5 Carr. #1 km. 34.9       Caguas, P.R. 00725 Phone: 1-787-282-7900
    • Humacao Boulevard Plaza Office Center
      Boulevard del Rio Ramal # 3       Humacao, P.R. 00791 Phone: 1-787-281-7900
    • Mayagüez Edificio Medical Emporium II
      349 Hostos Avenue – Suite 9A       Mayaguez, PR 00682 Phone: 1-787-282-7900 or 1-787-652-6100
    • Ponce Santa María Shopping Center
      Local # 4, 471 Calle Ferrocarril       Ponce, PR 00731 Phone: 1-787-282-7900