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Humana Puerto Rico: Group Satisfaction Survey FEHB 2022
1. When you think of Humana, what ideas does its name conjure?
Drag items to rank in order of importance
Financial strength
Access to a good providers network in P.R. and the U.S.
Products offered
Services offered
2. How often do you recommend Humana versus other companies?
*
Always
Almost always
Sometimes
Never
3. What aspects does Humana need to improve, if any,?
Drag items to rank in order of importance
Price
Provider Network
Pharmacy
Customer Service - telephone
Sales team services
4. What do you think of Humana's clinical programs?
*
Excellent
Good
Regular
Bad
5. How has your experience with Humana been thus far?
*
Excellent
Good
Regular
Bad
6. Is it easy to do business with Humana?
*
YES
NO
7. How would you rate the Sales Process in relation to Proposal, Negotiation and Implementation?
*
Excellent
Good
Regular
Bad
8. How would you rate the Renewal Process evaluate in relation to Proposal, Negotiation and Implementation?
*
Excellent
Good
Regular
Bad
9. How would you rate the Humana Service Center taking into account courtesy and treatment, professionalism, knowledge, and problem solving?
*
Excellent
Good
Regular
Bad
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