We want to let you know that Humana has decided to stop offering our Medicare Advantage plans in Puerto Rico, effective January 1, 2026. Official notification to impacted members were mailed in October 2025.
Members:
Current Medicare Supplement members:
For your convenience, we offer the following contact information and locations.
Phone:
(Free of Charge)
During the months of April to September:
Monday – Friday: 8 a.m. – 5 p.m.
During the months of October to March:
Monday - Sunday: 8 a.m. – 8 p.m.
Puerto Rico Health Insurance Administration (ASES)(787) 474-3300
Medicaid Puerto Rico787-765-2929 Ext. 6700
State Health Insurance Assistance Program (SHIP) 1-877-725-4300
TTY: 787-919-7291
Office of the Elderly Affairs Ombudsman (OPPEA)787-721-6121
During the months of April to September:
Monday – Friday: 8 a.m. – 5 p.m.
During the months of October to March:
Monday - Sunday: 8 a.m. – 8 p.m.
Phone:
(Free of Charge)
Monday – Friday
8 a.m. – 8 p.m. (EST)
383 F.D. Roosevelt Ave
San Juan, PR 00918-2131
Ángel Ramos Foundation, 3rd Floor
383 F.D. Roosevelt Ave
San Juan, Puerto Rico
Humana Inc. and its subsidiaries comply with applicable Federal civil rights laws and do not discriminate or exclude people because of their race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services. We also provide free language interpreter services. See our full accessibility rights information, non-discrimination disclosure and language options.
Some links on this page may take you to Humana non-Medicare product or service pages or to a different website.
This communication does not guarantee benefits and does not indicate all services received will be covered by your plan.
Please refer to your Evidence of Coverage or call Customer Service at the number on the back of your Humana ID card to confirm that the service will be covered by your plan.
“Humana” is the brand name for plans, products and services provided by one or more of the subsidiaries and affiliate companies of Humana Inc. (“Humana Entities”). Plans, products, and services are solely and only provided by one or more Humana Entities specified on the plan, product, or service contract, not Humana Inc. Not all plans, products, and services are available in each state.
Privacy Policy
Washington Consumer Health Privacy Policy
Link to PAL Documents
Clinical Policies for Medical Services and Pharmacy
Humana 2025
As used in connection with insurance products and services, “Humana” is the brand name for insurance products and services provided by one or more of the Humana group of insurer and health plan subsidiary and affiliate companies (each, a “Humana Ins. Sub.”). Insurance products and services are solely and only provided by the one or more Humana Ins. Subs. specified on the insurance policy, not Humana Inc. Not all insurance products and services are available in each state. For medical insurance products and services — Humana Medical Plan, Inc.; Humana Health Insurance Company of Florida, Inc. and Humana Insurance Company — and for non- medical insurance products and services — Humana Insurance Company; HumanaDental Insurance Company; Humana Health Insurance Company of Florida, Inc.; CompBenefits Insurance Company; CompBenefits Company and Kanawha Insurance Company — are the legal entities that offer, underwrite, administer or insure insurance products and services for Florida residents or Florida-sitused groups and members of those groups for purposes of insurance law. For states other than Florida, please click here to view a complete list, by product line, of the legal entities that offer, underwrite, administer or insure insurance products and services. Our health benefit plans have exclusions and limitations and terms under which the coverage may be continued in force or discontinued. For costs and complete details of the coverage, call or write your Humana insurance agent. Receive most medications 10 to 14 days after you place your RightSource order and in 5 to 7 days for a refill. Call 1-800-379-0092 if your medications do not arrive within these timeframes. Other mail order pharmacies are available in our network. Humana Inc. and its subsidiaries comply with applicable Federal Civil Rights laws and do not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender, gender identity, ancestry, marital status or religion. See our full accessibility rights information and language options.
Humana Insurance of Puerto Rico, Inc. and Humana Health Plans of Puerto Rico, Inc. comply with all applicable federal civil rights laws and do not discriminate based on race, color, national origin, age, disability, sex, sexual orientation, gender, gender identity, ancestry, marital status, or religion. We also provide free language interpreter services. Please refer to our complete information on accessibility rights and language options..
Privacy Policy
Washington Consumer Health Privacy Policy
Y0040_GHHHG57HH Approved
GHA0A3BHH 05/13
Last Updated: 05/08/2024
